TABLE OF CONTENTS

GENERAL TERMS AND CONDITIONS

TERMS AND CONDITIONS FOR DOMESTIC FLIGHTS

PURCHASE OF DOMESTIC FLIGHT TICKETS

RULES AND CONDITIONS FOR DOMESTIC FLIGHT REFUND

ORIENTTRIPS VISA TERMS AND CONDITIONS

HOTEL RULES AND CONDITION

BOOKING BUS TICKET TERMS AND CONDITIONS

TRAVEL INSURANCE TERMS AND CONDITIONS

AIRPORT TRANSFER TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS

1. Dear user, please carefully consider the following terms in order to optimally use the OrientTrips platform:
2. The purchase of tickets on the OrientTrips website is subject to the rules and regulations of electronic commerce and any violation will be prosecuted. While buying tickets online, the buyer undertakes that he/she is fully aware of all the rules and regulations of buying tickets.
3. Users undertake to enter their information correctly during registration and reservation on the website. In case of entering incomplete or incorrect information, the responsibility for the consequences of this action will be by the users.
4. The user undertakes to correct any changes in his/her personal information as soon as possible on the OrientTrips website, otherwise this website will not be responsible for the consequences of incorrect information.
5. Any misuse of OrientTrips name, OrientTrips website, correspondence from OrientTrips or use of similar and matching names is prohibited.
6. The OrientTrips website will not share users` personal information with any other groups, only competent authorities will be able to use this information in the event of cases specified in the law.
7. Due to possible technical issues such as outages, completion of flight class capacity or rate identifier, price increase by the supplier (charterer), payment of the amount does not constitute the issuance of vouchers and tickets. In these cases, OrientTrips experts will immediately seek to solve the problem and inform the passenger.

TERMS AND CONDITIONS FOR DOMESTIC FLIGHTS

1. The OrientTrips website sells online flight tickets and is not responsible for emergency situations (e.g. bad weather, natural disasters, etc.), cancellation, delayed or rushed flights, or declaration of bankruptcy of both domestic and foreign airlines. All those responsibilities are related to operating airlines.
2. If a passenger intends to buy tickets for 2 consecutive flights, there should be at least a 6 hour gap between the arrival of the first flight and the departure of the second flight. Otherwise, the passenger is responsible for not catching the second flight, and OrientTrips will not be responsible for this and the penalty for canceling the second ticket is for the passenger side.
3. The purchased ticket belongs to the passenger who entered his details in the system and cannot be transferred to others. If the passenger`s name on the ticket and his/her ID card do not match with each other, the passenger will be denied boarding the plane.
4. The use of special services (e.g. wheelchair, oxygen mask during flight, special diet, etc.) in a flight requires notification and coordination with the operating airline. If you need to receive special services, you should contact the support team of the OrientTrips website before you purchase your desired flight to check the possibility of providing such services by the airline.
5. It is mandatory to present a valid passport to the airline counter on domestic flights at the airport.
6. Passengers are obliged to check the rules and regulations of all flights before issuing tickets and finalizing their purchase. Please note that the rules and regulations of the tickets are valid as soon as they are issued and OrientTrips is obliged to follow the rules of the airline.
7. OrientTrips, as a sales representative of the airlines, considers itself obliged to follow up on the requests of passengers with the airline, but is not responsible for the problems that arise in the process of the flight at the airport, such as changes in the flight schedule (flight time and date), flight cancellation for various reasons and flight schedules changes to different destinations due to weather conditions, political situation, etc.
8. OrientTrips advises passengers when they want to purchase flights, choose the ones which are system flight tickets with pre-purchase refund rules and conditions in order to reduce the possibility of customer’s financial losses in case of emergency situations. In case of non-refundable flights purchased by the passenger, OrientTrips will not be able to refund the amount according to the airline rules.

PURCHASE OF DOMESTIC FLIGHT TICKETS

1. For domestic flights, it is mandatory for the passenger to be at the airport 2 hours before the flight time.
2. When making a reservation or issuing a final ticket, the passenger`s name must be entered correctly in English letters. According to the law of the Civil Aviation Organization, it is not possible to change the name of the passenger, and the OrientTrips website will not bear any responsibility for the wrong information entered by the passenger by mistake. In this situation, the passenger must cancel and purchase the ticket again.
3. According to the definition of Civil Aviation rules, infant passengers are considered less than two years old, child passengers are between two and twelve years old, and adult passengers are more than twelve years old. In case of inaccuracy of the user in entering the wrong age category, the passenger will be prevented from boarding the plane. It should be noted that the ticket price is different for infant, child and adult passengers in the approved rate tickets.

Domestic flight terminals for Mehrabad Airport (Tehran) are as follows:

Terminal 1: Kish Air, Zagros, Varesh

Terminal 2: Iran Air, Air Tour, Ata, Qeshm Air, Meraj, Karun

Terminal 4 Departure: Mahan, Caspian, Asman, Etrak, Taban, Sepahan, Fly Persia, Sepehran, Puya, Saha

Terminal 6 Arrival: Mahan, Caspian, Aseman, Etrak, Taban, Sepahan, Fly Persia, Sepahran, Pooya, Saha

Before traveling and for the latest flight information, you can contact Mehrabad Airport information center. Simply call 199

RULES AND CONDITIONS FOR DOMESTIC FLIGHT REFUNDS

1. According to the rules of civil aviation, the cancellation request for systemic tickets by the passenger includes a cancellation penalty. The amount of this fine is different according to the rules of the civil aviation organization and the rules of the airline. After the passenger requests a refund, the amount of the cancellation penalty and the money transfer fee are deducted from the ticket price and the remaining amount is returned to the passenger`s account online. This is not true for non-refundable flights. The duration of the refund is subject to interbank regulations (up to 72 working hours).
2. According to the rules of the Civil Aviation Organization, the purchased domestic round-trip ticket which the flights are in one day, must have a time interval of at least 4 hours so that the return ticket can be canceled if the departure ticket is delayed.

Table of fines for domestic flights and allowed baggage (systemic)

Canceling a plane ticket includes a cancellation penalty according to the rules of the ticket. According to the table below, the penalty percentage of each class and rate ID is as follows.

Charter Flights

In charter flights, it is mandatory to present a printed copy of the ticket along with a valid identification document to the relevant airline counter.

In case of flight cancellation or delay of more than two hours, which causes the passenger to cancel the flight, it is mandatory to present the ticket/receipt stamped by the origin station before the flight, for the purpose of any follow-up and refund without penalty. Obviously, if the ticket/receipt is not presented on the part of the passenger, it will be considered that the flight has not been used and the ticket will enter the *no show* period. (and the flight fee will be refunded to the passenger after confirmation by the airline).

Definition of (NO SHOW): According to airline rules, the period that can be from 24 hours before the flight to 3 months after the flight, which includes the highest fine, from zero to 100%, is called the NO SHOW period. 

In charter flights, it is mandatory to present a printed copy of the ticket along with the passport to the relevant airline counter.

In charter and non-refundable tickets, the price of a child`s ticket is the same as an adult`s.

Canceling a charter flight ticket includes a cancellation penalty according to the rules of the ticket. The amount of this penalty will be notified to the passenger according to the cancellation rules of the suppliers and at the time of the cancellation request. The penalty amount will be deducted from the ticket price and the remaining amount will be returned to the passenger`s account, although this issue will not be true for some non-refundable charter flights and the amount for these flights will not be refunded in case of cancellation at the request of the passenger.

ORIENTTRIPS VISA TERMS AND CONDITIONS

1. OrientTrips provides visa application services. OrientTrips DOES NOT ISSUE Iranian visas. Visas are issued by the Iran Foreign Ministry on the basis of visa requests.
2. OrientTrips offers the following advantages to the users: free consultations, assistance in the processing of documents and request to grant the visa codes.
3. OrientTrips provides all services according to its price list valid from the moment of accepting the client`s order. Once the order is accepted and paid, the process of requesting visa will activate. Refund is not possible.
4. OrientTrips does not include Consular fees for visas in the cost of OrientTrips services. Customer should pay the above-mentioned fees in the appropriate Consular establishment abroad according to the rates set be the Ministry of Foreign Affairs of Iran.
5. Prepayment is required for any visa request.
6. The client is responsible for providing the correct documents and information to the OrientTrips for requesting visa.
7. OrientTrips is not a state organization and does not represent interests of governments of any countries.
8. OrientTrips and client agree to maintain indefinitely the confidentiality of all information collected from each party.
9. OrientTrips reserves the right to change these Terms and Conditions at any moment. User can see the latest edition of OrientTrips Terms and Conditions on this page.

HOTEL RULES AND CONDITIONS

1. OrientTrips can update the rules and regulations of the website in case of adding new features and services or changes in the rules and regulations of hotels and site suppliers, as well as in order to improve performance.
2. The information of the hotels on the OrientTrips website, includes room availability, hotel map, updated prices, hotel stars, hotel pictures, duties and taxes, service fee, meals, hotel facilities, airport transfer, etc. It is prepared by different hotels and suppliers, and the responsibility for its accuracy rests with the selected hotel or site suppliers, and OrientTrips makes every effort to ensure the accuracy of hotel information. If the traveler needs to obtain detailed information with higher accuracy, they should contact the OrientTrips support number.
3. OrientTrips undertakes that after booking and issuing the receipt, the hotel is reserved for the traveler on that date, but this company is not responsible for the quality of services provided by the hotel and accommodation.
4. In busy days and seasons of the year, hotels and other accommodations implement special rules so that they can have better management in receiving and providing services. Among these rules, we can point out the non-acceptance of cancellations, date changes, name changes, and in some hotels not providing room services in the form of extra beds. OrientTrips will not be responsible in this regard.
5. Due to not announcing the New Year rates of some hotels, the prices of a number of hotels on the site for Nowruz days are calculated on account. If the rate increases, the difference will be charged before the guest enters the hotel.
6. The dates of Nowruz reservations are confirmed in the form of a package based on the announced dates of these days. If you request a date outside of the packages provided, please contact OrientTrips support.
7. In case of a hotel cancellation request by the traveler, as well as failure to resell the canceled room in the remaining time by the supplier or the hotel, a fine must be paid by the traveler, the amount of this fine is from one night to 100% of the hotel reservation amount. It depends on the policy of the hotel and supplier. Therefore, the cancellation rules of each accommodation are listed on the page of that accommodation and may be different from other accommodation. These rules may not even be the same throughout the year. Keep in mind that OrientTrips is subject to the rules of the site provider. Rest assured that OrientTrips will do its best to serve the interests of its passengers.
8. According to the rules of the supplier, in case of canceling the hotel voucher, in addition to the specified fine, 10% will be deducted from the total amount as a service fee and the rest will be returned to the passenger`s account.

By booking and paying for the hotel or accommodation centers, travelers accept the relevant rules and must adhere to its rules and regulations.

1. The check-in and check-out time of each accommodation is mentioned on its page. Passengers are obliged to comply with this schedule.
2. The floor of the room and the type of bed completely depends on the available capacity of the rooms at the time of passenger reception.
3. The traveler accepts that if any damage is caused to the accommodation and its equipment due to his/her stay, he/she will be responsible for providing the related expenses.
4. If an act against the laws of the Islamic Republic of Iran is committed during the traveler`s stay in a residence, the responsibility lies with the person who committed the crime, and OrientTrips is not responsible for any violations or crimes.
5. In case of a request to cancel the accommodation or hotel reservation, the reservation amount will be returned to the requester`s account within 1 to 72 working hours after applying the cancellation rules of the accommodation or hotel or the website service provider.
6. Considering that after the final purchase of the hotel room, it is not possible to change or make corrections to the guest`s name or information, and in order to correct them, the purchase must be canceled and rebooked by the guest. Thus, providing correct personal information (such as name and Surname according to birth certificate information, passport number, nationality of the passenger, number of passengers, gender and age of the guest, etc.) is the responsibility of the passenger.
7. The purchased hotel room belongs to the guest who entered his/her details in the system and cannot be transferred to another. If the details of the voucher do not match the details of the guest`s identification documents, the guest will not be accepted.
8. It is not possible to change the date in the purchased reservation, and if you want to change them, a new reservation must be made with new conditions and amount.
9. If the hotel delivers the room later than the scheduled time, no amount will be refunded to the passenger and OrientTrips has no responsibility for this.
10. Hotel reservation only includes room reservation for the requested number of people and nights and does not include items such as airport transportation, intercity transportation, guide, floor assignment, parking or car rental, swimming pool, sauna, Jacuzzi, etc ... unless in the cases that are mentioned as additional facilities in the description of the hotel. In most hotels, mini bars and safety deposit boxes have an additional cost. In case of damage to the hotel by the guest, all damages costs and the responsibility of that is related to the passenger.
11. When searching for a hotel, by selecting the desired hotel, all types of rooms will be displayed for the passengers, and the passenger should choose the desired room according to the number of people accompanying him/her on the trip. In case of non-observance of this item, an extra cost may be charged directly from the passenger upon entering the hotel, and OrientTrips will not be responsible for this.
12. Regarding children and infants, the rules of each city and each hotel are different, and if the room you choose does not include a bed for the child, according to the hotel`s rules the cost of the child (taxes, services, security, etc.) may be charged by the reservation directly from the traveler at the hotel.
13. After check-in the hotel, in case of check-out earlier than the time recorded in the voucher, the payment for not using the room will not be returned to the passenger.
14. If the hotel does not have the possibility to accept the guest for any reason despite the presence of a valid voucher, the passenger should immediately contact the OrientTrips support unit to solve the problem in the shortest possible time. In case the selected hotel does not accept the passenger, the appropriate hotel similar to the hotel selected by the guest which is proposed by the supplier, to be replaced for them. If the proposed hotel is not accepted by the traveler, the amount charged for that reservation will be refunded to the guest, and OrientTrips is no longer responsible for that reservation.
15. Making a reservation and issuing a voucher by the traveler and its confirmation by the hotel, means that the traveler accepts the regulations of the selected hotel as well as the rules related to the cancellation of the reservation. In other words, the traveler has sufficient knowledge of OrientTrips regulations about hotels, as well as the rules related to the possibility of flight cancellations or restrictions on traffic and entering cities in the conditions of the Corona epidemic. In case of non-use of the reservation or request for cancellation and change, the OrientTrips support team will do its best for the maximum benefit of the passengers. Therefore, OrientTrips will not be responsible for the approval or disapproval of the request from the hotel and the supplier.
16. After paying the amount and confirming the reservation, a voucher will be issued to the user, published in the user`s account and sent to the user`s email. It is mandatory for the guest to present the hotel voucher along with identification documents to the hotel receptionist.
17. According to the conditions of the hotel, the reservation of a three-bed room may include a two-bed room with an extra bed or three standard beds, and the size of the rooms and the choice of the floor depends on the capacity of the hotel at the time of reception.
18. By confirming the hotel reservation, the traveler agrees with the rules and regulations related to the selected hotel as well as the rules related to the cancellation of the reservation. OrientTrips recommendation is to read the rules and regulations completely before confirming the hotel. In the case of online contracts, according to the e-commerce law, the passenger`s signature is done online. Electronic signature (Electronic Signature): Is any type of sign attached or logically connected to the message data, which is used to identify the signer of the message data.
19. Considering that hotel reservations require time to receive the confirmation code from the hotel and register it in the hotel reservation system, in this regard, please note that day check-in reservations require more time to receive the confirmation code. If necessary, please contact OrientTrips support team for more information.

BOOKING BUS TICKET TERMS AND CONDITIONS

1. No change (including date and time of departure, origin and destination, type of bus, etc.) is possible after the ticket is issued. A refund is necessary for making any change to the ticket.
2. The person providing the ticket number is considered the owner of the ticket. Please keep the number sent through the system in a safe place. 
3. The purchase of the ticket is confirmed, when the ticket number is provided by the system.
4. Please proceed to the transfer company desk in the bus terminal at the origin, at least 30 minutes before the scheduled departure and provide the purchased ticket number received through email to the agent and obtain the paper ticket.
5. All communications regarding purchases and refunds are done through emails, thus, the buyer is responsible for providing the correct email address. 
6. Some services have multiple destinations and the trip terminates at the bus terminal of the city of the final destination. Therefore, OrientTrips does not accept any responsibility for the stoppage of the bus in other cities` bus terminals, except at the final destination. The buses usually stop at the entrance of the cities.

Bus Ticket Return Policy

• An online refund is only possible if the ticket was not printed in the terminal of origin. If the ticket is printed and received by the passenger in the origin terminal, the refund claim shall be done in person at the origin.
• Printed tickets by the bus company are non-refundable. So, the details of the ticket should not be shared with anyone before the trip, either through email, phone or SMS. 

TRAVEL INSURANCE TERMS AND CONDITIONS

• Online payment of the premium is necessary for the issuance of the insurance policy. The valid insurance policy including the rules and regulations will be accessible on the passenger`s account. If you cannot access the policy, please contact the OrientTrips support team and our agents will assist you.
• If the passenger provides wrong information, intentionally or unintentionally, at the time of insurance policy purchase, OrientTrips Company and Saman Insurance will act according to the general rules of the insurance policy and the Central Insurance.

AIRPORT TRANSFER TERMS AND CONDITIONS

1. You can book airport transfer service up to 24 hours before the scheduled flight departure. Please consider this policy when requesting a change of dates for flight or hotel bookings. If the service is not provided due to the time limit, the passenger will receive a refund of the airport transfer fee on his account
2. Please look out for our agents as soon as you reach your destination. The OrientTrips agents will be present at the destination airport, holding signs that have your name or the name of the hotel or both printed on them. They will navigate you through the process. 
3. 24 hours before the scheduled departure of the inbound flight, you will receive the airport transfer details through WhatsApp and email. In case you do not receive these, please contact the support team and they will inform you about the exact time that you should attend the hotel lobby. It`s worth mentioning that this time is planned according to the distance of the hotel to the airport, traffic, and the required time for picking up the rest of the passengers from other hotels in group transfers. Therefore, please consider these points and attend the hotel lobby with all your baggage 30 minutes before the scheduled time so the person in charge of the transfer will have sufficient time for transferring your luggage and board so you can reach the airport as planned. Otherwise, the transport party will not wait for you and OrientTrips will not be responsible for any consequences, including the taxi fare and missing the flight, etc. 
4. In all types of airport transfers (from airport to hotel and vice versa), each person can carry only one standard luggage and a carry-on bag. Therefore, if you have an overload and bigger non-standard luggage or more than one baggage, the service may not be provided or done with an extra fee. 
5. A few hotels are located in narrow alleys, where the transport vehicle cannot drive through or stop at the hotel entrance. Thus, the vehicle will stop at the nearest possible location to the hotel so the passengers can get on or out of the car.

AIRPORT TRANSFER CANCELLATION POLICY 

1. Airport cancellation is only possible up to 36 hours before the scheduled departure (a 10% penalty applies). Cancellations later than 36 hours are non-refundable.
2. When purchasing airport transfers, please provide your active and available contact details on WhatsApp and Telegram. We will share the details of the inbound airport transfer, 24 hours before the scheduled flight departure through the above mentioned Apps.