Coronavirus Impacts – SURFIRAN Actions

Name: SURFIRAN
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Below you can find the latest updates from SURFIRAN.

Coronavirus in Iran – Advice and Actions by SURFIRAN

We have made the decision to cancel all trips in March to Iran. Please rest assured that we’re observing the situation and will make any decision that is in our customers’ best interests.

Owing to advice regarding an increasing risk of human-to-human transmission of the coronavirus (COVID-19) in Iran and some airlines cancelling flights in and out of Tehran, we have made the decision to cancel all trips in March and April to Iran.

Here at SURFIRAN, we closed the office from the early days of the Coronavirus outbreak and started to work remotely. We have been online as before and have been in touch with our dear clients to keep them updated with the latest news on Corona and reduce their concerns about their planned trips.

We are currently dealing with contacting and assisting our concerned passengers. According to the latest decision making in SURFIRAN, customers booked on these departures can keep funds on file, transfer amounts paid to an alternate departure and postpone their trip or ask for a full refund.

Travelers booked on 2020 Iran departures in other months may also choose to keep funds on file or transfer amounts paid to an alternate departure. Updates on any probable cancellation in the future will be made promptly.

SURFIRAN has been carefully monitoring the novel Coronavirus since its outbreak on 19 February. Our customers’ safety and wellbeing is always our first priority.

Should you have any questions, please contact us via: email [email protected] or our numbers: +98 912 880 3921 / +98 910 928 3853

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Frequently Asked Questions

I am concerned about Coronavirus. Can I get a refund on my trip?

Tours starting up to the end of April 2020 have been cancelled. We are reviewing subsequent tours on a rolling basis.

If you are scheduled to travel on a trip to Iran after this date, you can postpone your trip or keep your payment on file.

If you would like to ask for a refund, please call the sales department. We will try to offer flexibility to customers.

What is the current situation?

The WHO published a daily situation report and has a whole section of their website dedicated to Covid-19.

www.who.int/emergencies/diseases/novel-coronavirus-2019

You can access the situation reports here: WHO situation reports

What can I do to reduce the risk of catching Coronavirus?

Wash your hands frequently
Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.

Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.

Maintain social distancing
Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing.

Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.

Avoid touching eyes, nose and mouth

Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.

Practice respiratory hygiene

Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.

Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19.

If you have fever, cough and difficulty breathing, seek medical care early

Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.

Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.