A licenced travel company in Iran must have a physical address and landline. So if the website that provides tourism services has refused to enter the physical address in the “Contact Us” section, it is better to be more careful.
According to the rules of the Ministry of Cultural Heritage, Tourism and Handicrafts, you must receive a contract when receiving services from a travel company.
A travel contract that you will potentially assign with a specific agency, except for the details of the arrangement, should contain all the rights and obligations defined by law for both parties. Also, the agency must highlight general terms and procedures in specific situations.
Travel companies need to be transparent about tourist complaints. It means defined terms for refunds (whole or part of the paid amount), as people usually complain about not getting what they paid for.
Also, professional travel agents should clearly state the reasons for the justified increase in the price of the tourist arrangement. People should understand their rights when they want to give up or delay their trip for some reason. If the agency is in charge of delays, people need to know how they will be compensated. Every client must have information about these details, but they also have to read small letters in contracts.