SURFIRAN BOOKING TERMS AND CONDITIONS
Thank you for booking and/or travelling with SURFIRAN.
These Terms and Conditions (the “Terms”) apply to any travel products and/or services purchased from SURFIRAN and govern the contractual relationship between you and SURFIRAN with respect to any such travel products and/or services (hereinafter, the “Products”). All SURFIRAN tours are operated by SURFIRAN.
SURFIRAN Tour and Travel (hereinafter, the “Operator”) does not own or operate any entities providing goods or services for your trip, including lodging facilities, transportation companies, guides, excursion organizers, food service providers, etc. These entities are independent contractors. Therefore, the Operator is not liable for any negligent or willful acts or failures to act by these entities or any other third parties. The Operator is also not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property resulting from various factors, such as force majeure, acts of government, acts of war or civil unrest, animal or insect bites or attacks, labor activities, criminal or terrorist activities, sickness or epidemics, lack of medical attention or its quality, transportation failures, or their negligence. Participants assume all associated risks.
Please read these Terms carefully because by booking any Product with the Operator, or by participating in a trip of the Operator you confirm that: i) you have read and understood these Terms ii) you expressly accept and agree to be bound by these Terms. If you have confirmed a booking on any Product with more than one client named and booked on such booking, you shall be deemed to have accepted these Terms on behalf of all clients named in the booking (including minors and those under a disability) and travelling on or otherwise participating in any Products (hereinafter “you”, the “Client(s)”), and by such travel or participation, all passengers indicate their assent to these Terms. The Client who confirmed the booking is deemed to be the designated contact person for all other Clients named in such booking.
THE BOOKING CONTRACT
A booking shall be deemed confirmed and these Terms and Conditions shall apply when the Operator or an authorized agent acting on behalf of the Operator has received the relevant deposit from the Client and the Client has received written confirmation of such booking from the Operator. The Client confirming the booking must be at least 18 years of age and undertakes to provide complete and accurate information as requested by the Operator to confirm the booking. Any Client confirming a booking on any Products with more than one Client named and booked on such booking represents and warrants to the Operator that: i) they have all requisite consents and authority to make such booking on behalf of all other Clients named on the booking, and have communicated all necessary information to the other Clients in order for them to give free and fully informed authorization to do so; ii) the information that they are providing regarding all Clients is complete and accurate, and they have obtained all necessary consents and permissions to share such information with the Operator for the purposes of completing the booking; and iii) they will inform all other named Clients on the relevant booking of the applicability of these Terms to the booking and the Clients’ relationship with the Operator.
The Operator will endeavor to accommodate the special requests of Clients, including (without limitation) dietary and accommodation requests, but such requests do not form part of these Terms or the contract between Client and the Operator is not liable for any failure to accommodate or fulfill such requests.
The Client must have physical independence and mobility for all programs. Please inform us in writing of any special medical needs or physical assistance requirements at the time of reservation. The Client should be able to independently embark and disembark transportation vehicles, stand for extended periods, climb stairs, and step over raised thresholds. Compliance with safety and sanitization protocols set by the Operator, local staff, and host country laws is mandatory for all participants. Failure to comply may result in removal from the program without refunds.
CHANGES IN ITINERARY OR FEATURES
The Operator reserves the right to modify the itinerary or trip features at any time and for any reason, with or without notice. This may be influenced by various factors, such as weather conditions, service availability, etc. The Operator is not liable for any losses resulting from such changes. The Operator is not obligated to cancel a trip due to reasons including, but not limited to, warnings or advisories from the World Health Organization. The Operator reserves the right to replace listed hotels or attractions with similar alternatives.
PRICES, SURCHARGES AND TAXES
Due to the nature of travel the prices of the resources on which it depends, the published price of any Product is subject to change at any time, before or after booking confirmation, up to 30 days before the departure of such Product. Tours are priced and advertised exclusive of applicable sales taxes. After a Confirmation Invoice has been issued by the Operator to the Client, the Operator reserves the right to impose surcharges on any Product(s), but only for reasons arising from increases in transportation costs, fuel costs, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, local operator costs, currency and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable Product(s), but only where the increase in question is greater than 2% of the original price paid for the Product (excluding add-ons, insurance, and taxes). The Operator shall provide notice to the affected Client as soon as reasonably possible upon learning of the necessity to impose a surcharge in accordance with this section.
All dates, itineraries, and prices are indicative only and the price quoted at the time of booking is the applicable price, subject to the surcharges as may be levied in accordance with these conditions. Changes, revisions or other additions to the information contained in the Operator brochure or on the Operator website may be made prior to the conclusion of the contract and such changes, revisions or additions will be incorporated into these Terms and Conditions from the date of the change.
The Client acknowledges that due to the changing nature of travel, they are responsible for keeping up to date on the details of their travel on the Operator website, including, but not limited to checking the website at least 72 hours prior to departure to ensure the Client has the most current Trip Details for the relevant Product tour as minor changes may have been made since the confirmation of booking.
DEPOSITS AND PAYMENTS
Your reservation is confirmed upon our receipt of requested deposit which is based on the package you select.
- Final payment — Final payment is due in our office 35 days prior to departure.
- Late bookings — Late bookings are accepted up to the day of departure if permitted subject only to space availability.
- Electronic Documents — Documents will normally be issued 15 days after final payment and will be sent to you by email.
Prices Guarantee – Regardless of whether you pay in advance or upon arrival, the price will remain as initially quoted. We do not increase prices after booking confirmation.
CANCELLATION & REFUND POLICY
If you cancel your tour for any reason including medical or personal reasons, cancellation fees will apply. Cancellation fee is applicable based on when we receive your cancellation request (see below). The remainder will be refunded in within 15 working days.
CANCELLATION FEE BASED ON TIME OF CANCELLATION
- 40-50 days before departure – 30% of the tour price.
- 30-40 days before departure- 50% of the tour price.
- Less than 30 days departure – 100% of the tour price.
ACCEPTANCE OF CONTRACT
By submitting the deposit, the Client confirms their agreement with these terms and conditions and accepts the terms outlined in the Terms and Conditions, release of liability, and assumption of risk. The Client acknowledges that no oral representations from the Operator have influenced their decision to sign this release.